Privacy policy

Privacy Policy – CNCPTwater

Last updated: 15 July 2025

At CNCPT, Anthonetta Kuijlstraat 49b 3066 GS ROTTERDAM, we are committed to protecting your personal data and privacy. This privacy policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

CNCPT Water is registered as an eenmanszaak under KVK number 85079952.

1. Scope of This Policy

This privacy policy applies to all personal data collected through:

  • Our website www.cncptwater.com

  • Online orders (B2C and B2B)

  • Retail and wholesale partnerships

  • Email communication and marketing

2. Personal Data We Collect

We may collect the following data:

  • Identity Data: first name, last name, business name (if applicable)

  • Contact Data: billing and delivery addresses, email, phone

  • Financial Data: payment information processed through third-party gateways

  • Transaction Data: order history, refunds, shipping records

  • Technical Data: IP address, browser type, device type, location

  • Usage Data: site behavior, interaction logs, page views

  • Marketing and Communication Data: preferences for receiving promotional emails

  • Cookie & Pixel Data: see section 7 for full details

3. How We Use Your Data & Legal Bases

Purpose Type of Data Involved Legal Basis
To process orders Identity, Contact, Transaction Contract
Customer service and support Identity, Communication Legitimate Interest
Email marketing (if opted in) Contact, Marketing Consent
Analytics and performance Technical, Usage Legitimate Interest
Ad tracking (Meta, TikTok) Pixel, Cookie, Usage Consent
Payment processing Financial, Transaction Contract
Compliance (tax, fraud, etc.) All Legal Obligation

4. Third-Party Sharing

We may share your data with trusted partners strictly for business operations:

  • Payment Providers: iDEAL, PayPal, Stripe, Klarna, Apple Pay, Google Pay

  • Shipping: Our internal team (NL), Sendy (EU)

  • Marketing/Analytics: Google Analytics, Meta Pixel, TikTok Pixel

  • Email Providers: Mailchimp or similar services (if used)

We do not sell or rent your data to third parties.

5. Data Storage & Retention

We retain personal data indefinitely unless a legal reason requires deletion. This supports your order history, warranty verification, fraud prevention, and legal compliance.

6. International Transfers

We primarily store data within the EEA. In case of data processors outside the EU/EEA, we ensure appropriate safeguards (e.g., SCCs) are in place.

7. Cookies & Tracking Technologies

Our site uses the following types of cookies:

  • Essential Cookies: for site functionality

  • Analytical Cookies: Google Analytics

  • Advertising Pixels: Meta Pixel, TikTok Pixel

  • Preference Cookies: saves your language or cart preferences

On your first visit, we ask for cookie consent via banner. You can manage settings at any time.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Dutch DPA (Autoriteit Persoonsgegevens)

To exercise these rights, contact us at info@cncptwater.com.

9. Data Security

We implement strong technical and organizational measures to secure your personal data from unauthorized access, misuse, loss, or disclosure.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, contact:

CNCPT 
Anthonetta Kuijlstraat 49 b
3066 GS ROTTERDAM
Netherlands
KVK: 85079952
📧 info@cncptwater.com