Shipping policy
Shipping Policy
Effective date: 20 October 2026
Company: Te.Go, trading as CNCPT
Address: Prinsalexanderlaan 151, 3066 NV Rotterdam, The Netherlands
KvK: 85079952
Email: info@cncptwater.com
Website: www.cncptwater.com
1. Where we ship
We currently ship to:
• The Netherlands, delivered by our own delivery team
• Other European Union countries, shipped via Sendy
We do not ship outside the European Union at this time.
2. Delivery times
| Region | Shipped by | Estimated delivery time |
|---|---|---|
| Netherlands | Our own delivery team | 3 to 5 business days |
| Other EU countries | Sendy | 5 to 7 business days |
Delivery times are estimates and can vary due to factors outside our control, such as weather or strikes. If we cannot deliver within 30 days of your order, you may cancel it and receive a full refund.
3. Shipping costs
Shipping is free on orders from €50 and on all subscription orders. Below €50, shipping costs are calculated at checkout based on your delivery address and the size and weight of your order.
4. Order processing
Orders placed on business days are usually processed within 24 to 48 hours. Orders placed on weekends or public holidays are processed on the next business day.
5. Tracking your order
Once your order has shipped, you will receive a confirmation email with a tracking link where available. If you have not received tracking within 3 days of ordering, contact us at info@cncptwater.com.
6. Failed deliveries and incorrect addresses
Please make sure your shipping address is complete and correct. We are not responsible for delays or failed deliveries caused by:
• An incorrect or incomplete address
• No one being available to receive the package
• The package being refused
If a package is returned to us for one of these reasons, you pay the cost of reshipping.
7. Damaged or missing orders
If your order arrives damaged or has not arrived, contact us at info@cncptwater.com as soon as possible, ideally within 48 hours of the expected delivery. Include your order number and, for damage, photos. We will resolve it by reshipping or refunding the affected items. This does not affect your statutory rights.
8. Customs and duties
All orders ship within the EU, so no import duties or extra taxes apply.
9. Questions
For questions about shipping, email info@cncptwater.com.